SAP’s new digital copilot, Joule, is revolutionizing how users interact with SAP applications. A year and a half in development, Joule boasts over 1600 skills and supports 11 languages, with full availability across the SAP suite by year’s end.
AI Orchestration and Agent Management
While not an AI agent itself, Joule acts as an orchestrator for approximately 40 specialized AI agents, handling complex tasks. Human oversight is mandated for major decisions, emphasizing ethical AI practices.
Key Features and Integrations
- Natural language interaction
- Report generation capabilities
- Access control inheritance
- Integration with WalkMe for enhanced user experience
- Perplexity integration for external information retrieval
Development and Future Vision
SAP is actively developing Joule’s capabilities, including a low-code/no-code Agent Builder, and focusing on prompt optimization across various LLMs to improve accuracy and reduce model switching time. The ultimate vision is for Joule to become a 24/7 business assistant, seamlessly integrating with various SAP and non-SAP systems.
Video Timeline
- 00:00:00 – SAP’s Joule: AI Copilot & Future
- 04:24 – Joule: AI Orchestrator & Agent
- 05:54 – AI Agents & SaaS Future
- 08:40 – WalkMe & Joule Integration
- 11:00:00 – Joule: Secure Business Assistant
- 16:05 – Joule AI Rollout & UX
- 19:07:42 – Joule Agent Builder: Low-code
- 22:03 – LLM Model Optimization
- 24:27 – SAP SaaS Changes & Conclusion