The world of AI is moving at lightning speed. Organizations are busy implementing AI in all their business processes. The amount of profit, cost savings, and new business that organizations can achieve by using AI is unprecedented. Many repetitive tasks are being replaced, processes are becoming increasingly autonomous, all to satisfy customers and generate more business. However, all these different AI technologies also create complexity, because how do you manage all these different AI agents and maintain an overview? That is exactly what ServiceNow wants to offer with its AI Control Tower.
Interview with ServiceNow’s CTO Pat Casey
We spoke to Pat Casey, ServiceNow’s CTO and EVP of DevOps, at Knowledge25. We talked to him about what exactly the AI Control Tower has to offer, where it starts and ends, and where the potential lies for the future.
Current State and Future Potential
The AI Control Tower is certainly not finished yet. It is already usable, and the necessary partners are already connected, but in the future, more visibility and control will undoubtedly be needed and established.